Shipping policy
Delivery & duties
Shipping Policy
The Daily Supply is a France-based company. All orders are prepared and shipped from France. Shipping methods, availability, and delivery times vary by destination. Final shipping fees (and any free-shipping eligibility) are always shown at checkout before payment.
Where we ship
We currently ship to:
- France & Europe (including the European Union)
- Japan
- South Korea
- Hong Kong
- Canada
- Selected other international destinations (availability varies)
Shipping methods
Depending on your destination and the items in your order, we offer:
- Colissimo (typically for France/Europe and selected destinations)
- Chronopost (express, availability varies)
- FedEx (express international, availability varies)
- ACI Express (primarily for specific Asia routes, availability varies)
The available carrier(s) and service level will be displayed at checkout based on your shipping address.
Duties, taxes & import fees
| Destination | Customs / duties | Notes |
|---|---|---|
| European Union | No import customs within the EU | Orders ship from France. Applicable VAT is included as shown at checkout. |
| Japan | DDP (duties & taxes prepaid) when offered | Availability may vary by item and carrier. If DDP is offered, it will be clearly reflected at checkout. |
| South Korea | DDP (duties & taxes prepaid) when offered | Availability may vary by item and carrier. If DDP is offered, it will be clearly reflected at checkout. |
| Hong Kong | DDP (duties & taxes prepaid) when offered | Availability may vary by item and carrier. If DDP is offered, it will be clearly reflected at checkout. |
| Canada | DDP (duties & taxes prepaid) when offered | Availability may vary by item and carrier. If DDP is offered, it will be clearly reflected at checkout. |
| Other countries | May be DDU (duties unpaid) unless stated | If DDP is not available, local import fees may be requested by customs/carrier upon delivery. The checkout will show what applies when possible. |
Shipping fees & free shipping
Shipping fees are calculated based on destination, weight/size, and the selected service. Any free-shipping threshold (when available) is automatically applied and displayed at checkout.
Processing time
Orders are prepared and dispatched from France after payment is confirmed. Processing time can vary depending on the items and the period (weekends, holidays, peak seasons).
If you need a time-sensitive delivery, choose an express option at checkout where available.
When your order ships, you will receive a confirmation email with tracking information (when provided by the carrier). Tracking updates depend on the carrier and destination.
Address accuracyPlease ensure your shipping address is complete and accurate (name, street number, building/unit, postcode, phone number). Delivery issues caused by incomplete or incorrect addresses may result in delays or return-to-sender fees.
Returns & exchangesReturn and exchange eligibility depends on the product category and condition. For full details, please refer to our Returns & Exchanges page.
Customer supportNeed help choosing a shipping option or tracking a parcel? Contact us via Contact or email our customer service.
Last updated: —
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